At Flowers Bromley Common, we take great pride in delivering the freshest flowers and floral arrangements to households and businesses in Bromley Common and the surrounding areas. Our Fresh Flowers Guarantee means every bouquet arrives vibrant and beautiful, designed to last and delight. If your experience falls short of this promise, we are committed to making it right for you.
While we handle all flowers with the utmost care, we understand that rare incidents can occur during delivery. If your flowers arrive damaged or in less than fresh condition, please contact us on the day of delivery or within 24 hours. We kindly ask you to provide a description of the damage and, if possible, a photograph to help us assess the issue promptly. This helps us uphold our high standards and resolve matters efficiently.
We guarantee the freshness of our blooms for a minimum of five days from delivery, provided they are cared for according to our guidelines (which accompany every order). Should your flowers wilt or fade before this timeframe due to issues with the flowers themselves, please get in touch within this freshness window. We want all our customers to enjoy fresh, beautiful flowers for as long as promised.
If your flowers are damaged on arrival or do not meet our freshness guarantee, Flowers Bromley Common offers a choice of a full refund or a replacement bouquet. We aim to process refunds promptly and arrange replacements at your earliest convenience. Please note that in some circumstances, we may collect the original bouquet to help us evaluate the issue and improve our service. Your satisfaction is always our top priority.
Your feedback is highly valued as it helps us constantly improve. If you have a complaint about our products or service—especially regarding flower quality, delivery, or your overall experience—please contact us promptly with all relevant details and your order information. We review every complaint thoroughly and aim to resolve all issues to your satisfaction, usually within three working days. We treat every complaint with care, fairness, and respect, reflecting our commitment to excellent local customer service.
Flowers Bromley Common has built a reputation as a trusted local florist, delivering to both homes and businesses throughout the area. We believe every bouquet represents our dedication to quality and customer satisfaction. If you have any concerns about your order, please approach us with confidence. We are here to support our community by providing the best in fresh, beautiful flowers—guaranteed.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
