Welcome to the Terms & Conditions for Flowers Bromley Common. These Terms & Conditions ('Terms') apply to your use of our website and any orders placed for online flower delivery via Flowers Bromley Common. Please read these Terms carefully before placing your order, as they form a legally binding agreement between you (the 'Customer') and Flowers Bromley Common ('we', 'us', 'our'). By using the website and submitting an order, you agree to comply with and be bound by these Terms. These Terms apply to all customers within Bromley Common and its surrounding areas.
To place an order for flowers or related products through the Flowers Bromley Common website, the following steps will be followed:
Orders may be placed by persons aged 18 and over. By ordering from us, you confirm that you are at least 18 years of age and capable of entering into a legally binding contract.
While Flowers Bromley Common endeavours to maintain up-to-date stock and availability, all products are subject to availability. Due to the seasonal and perishable nature of flowers, certain varieties, colours or arrangements may not always be available. In the event of supply difficulties, we reserve the right to substitute with flowers of equal or higher value and similar style, maintaining the overall theme of your chosen bouquet. We will do our utmost to contact you if major substitutions are necessary. If you do not wish your order to be subject to substitutions, please notify us at the time of ordering in the order notes.
All prices for products and delivery services are stated in pounds sterling (£) and are inclusive of VAT, unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already accepted in accordance with these Terms.
Payment is required in full at the time of ordering. We accept recognised and secure payment methods as displayed at checkout (e.g., debit cards, credit cards, third-party payment processors). By submitting your payment details, you warrant that you are authorised to use the selected payment method and that, if your payment is not authorised, we will be under no obligation to fulfil the order.
Flowers Bromley Common provides online flower delivery within Bromley Common and surrounding areas, encompassing local addresses as specified in our delivery information. We will endeavour to deliver your order on your chosen date and within your specified delivery window wherever possible, subject to availability and operational constraints.
Requests for same-day delivery must be placed before the cut-off time indicated on our website. Delivery times are estimates and not guaranteed. During peak periods (e.g., Valentine’s Day, Mother’s Day), delivery may occur outside normal delivery windows.
It is your responsibility to ensure that the recipient's delivery address and contact details are accurate and complete. We cannot accept liability for orders that are delayed or not delivered due to wrong or incomplete address information supplied by you. Where applicable, if the recipient is not present at the address, we will attempt to leave the flowers with a neighbour or in a safe place, or leave instructions for arranging re-delivery or collection.
If you wish to cancel or amend your order, please notify us as soon as possible using the order management options on our website or by contacting our customer service team. As flowers are perishable and orders often processed quickly, cancellations or changes can only be made prior to the order being prepared or dispatched. Once the order is in preparation or has been dispatched, a cancellation or amendment may not be possible.
In accordance with UK Consumer Contracts Regulations, you do not have the legal right to cancel an order for perishable goods (such as fresh flowers) once the goods have been dispatched. In cases where cancellation is accepted, any refunds due will be processed using the original payment method within a reasonable timeframe.
If you are not satisfied with your order or if your flowers are delivered in poor condition, please contact us within 24 hours of delivery, attaching clear photos of the issue. We may offer a replacement, partial refund, or full refund based on the circumstances and at our discretion. Flowers Bromley Common reserves the right to request the return of any faulty goods before arranging for refund or replacement.
The refund amount will be returned to the original payment method used at purchase. We aim to process all refunds as quickly as possible, but timing may vary depending on your payment provider.
By placing an order with Flowers Bromley Common, you confirm that all information you provide (including address and payment details) is accurate and complete. You agree to use our service for lawful purposes only. You also agree to promptly notify us of any changes to your order or delivery details to avoid any disruption to your delivery.
Flowers Bromley Common will not be liable for any indirect, consequential or unforeseeable loss or damage arising from your use of, or inability to use, our online flower delivery service, except as required by law. Our liability to you in connection with any order will not exceed the total price paid for the product(s) in that order.
We are responsible for ensuring that flowers and goods supplied conform to the description and are provided with reasonable care and skill. However, we cannot be held liable for any delay or failure to deliver your order owing to causes beyond our reasonable control, including (but not limited to) weather conditions, strikes, third-party transport delays, or incorrect delivery information.
All content on the Flowers Bromley Common website, including photographs, text, and other materials, is protected by intellectual property law. You may not reproduce, modify, distribute, or use any content without our prior written consent. The website is intended only for lawful use relating to the purchase of flowers and related goods.
We are committed to protecting your privacy and handling your personal data responsibly. Any details provided to us in the course of ordering are processed in accordance with UK data protection laws and our separate Privacy Policy. We do not share your data with third parties except where necessary to fulfil your order (such as sharing your delivery address with couriers).
Flowers Bromley Common reserves the right to revise these Terms & Conditions at any time. The latest version will be posted on our website, stating the date of last update. Your continued use of our site or services after any changes indicates your acceptance of those changes. It is your responsibility to review these Terms periodically.
These Terms & Conditions, and any contracts or disputes arising from them, are governed by the laws of England and Wales. Any disputes relating to these Terms or to your use of Flowers Bromley Common services will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitute the entire agreement between you and Flowers Bromley Common regarding the sale and delivery of our products and supersede all prior communications. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
If you have any questions about these Terms & Conditions, or about your order, please contact our customer service team through the details provided on our website. We aim to respond to all queries promptly and resolve any issues in line with your legal rights as a consumer in the UK.
These Terms & Conditions apply to all online flower delivery orders placed with Flowers Bromley Common by customers in Bromley Common and the surrounding areas. Thank you for shopping with us and for trusting Flowers Bromley Common for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 113 Hastings Rd, Bromley, BR2 8NH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
